Here is a selection of recent customer comments. We appreciate that people lead busy lives, so it means a great deal when they take the time to write us a letter, send us a card or write us an e-mail saying how much they appreciated the work that we carried out for them.
I wanted to let you know how impressed my wife and I were with the level of service we received from yourselves recently.
We needed a new boiler and asked around for recommendations and the Lewington name came up again and again. We were even told by a neighbour that “They’re good lads, they don’t mess about” and this has proven to be true.
From our initial enquiry with the office to the completed installation, everything ran smoothly and efficiently. Ian Norton came round as arranged and talked through the options in a friendly and knowledgeable manner without being pushy. He made recommendations but also listened to our requirements, especially relating to an extension we’re having built next year and the high throughput shower we’re planning on for the new bathroom. He clearly knows the product range inside out and was especially enthusiastic about the Salus iT500 Internet Thermostat which we opted for.
I explained to Ian that we’d recently had the gas meter moved and that this work had happened earlier than expected. As we were wanting the new boiler in a different location to the old one, we hadn’t had the new supply connected to the old pipework so were without hot water. Ian said he would do all he could to fit us in asap and let me know the next day that they could start two weeks hence which we thought was excellent as we were expecting that it might take months. The quote was favourable so we accepted there and then.
As you are based only a short distance from us, I took a walk down to you to make the first payment. The staff in the office were just as efficient and friendly as Ian had been and I was starting to see a pattern emerging which left me feeling very positive about the forthcoming work.
The first day of the installation arrived and Darren King arrived at 8.15am which is exactly when we were told to expect him. He had a quick look round at where the boiler was going, the existing pipework, electrics etc. and then started to put down dust sheets. Always a good sign! He was very cheery and talked us through exactly what the work would entail before getting straight on with it in a quiet, calm, efficient manner. Apart from the odd bit of drilling, we hardly knew he was there although he was willing to stop working and talk us through anything we weren’t sure about.
At the end of day one, he left the house clean and tidy and told us when to expect him the following morning. He arrived as expected and carried on with the job in the same quiet, calm and efficient manner as the previous day. When everything was installed, commissioned and tested, he explained the new system in detail and left everything clean and tidy as before. I should also add that his pipework is a work of art!
The new boiler is giving us hotter water than the old one and it gets to the taps in a third of the time. Ian’s recommendation of the right boiler for the property was clearly spot on.
To sum up, we couldn’t be happier with the level of service we received from Lewington and will be in touch in a year regarding the boiler’s first annual service. We are considering solar panels in the future and have no doubt that the renewables side of your business will be our first port of call.
We won’t hesitate to recommend you to anyone who asks and may even quote our neighbour who said “They’re good lads, they don’t mess about.”
Mr Lee, Market Harborough
” Dear Darren,
Many thanks for all your help and support during the past 2 months, it really reduced stress levels to know you were just a call away.
Have a great Christmas, best wishes”
Mrs Norcotte, Great Bowden
“A big thank you to Graham and his team for the excellent way in which they provided a 90 foot gas supply for our new fireplace stove.
This involved some very tricky groundwork, navigating across flower beds, brick walls, gravel and stone slabs. Tim worked like a Trojan to dig the required trench being careful to protect our garden and borders. Callum and Matthew then installed the gas pipes in a very smart and effective manner before putting everything back so neatly that nobody could tell the massive amount of work that had just taken place.
Lewingtons ensured that this complicated project stayed on course and was completed on time.
Many thanks and looking forward to the new boiler in the spring”
Mr & Mrs Milner, Maidwell
“Hi Guys, Thanks for all your help with my kitchen unit. I Love it!. Its exactly what I wanted and Keith has done a fab job. Thanks again”
Mrs Mann, Kibworth
New Central Heating System
“Your boys are on the way back. They have been great, another Lewington triumph. thanks all the best”
Mr Kirby, Chagford, Devon
“The heating and hot water systems are now working well, and we are very pleased and impressed by the neat and efficient way your staff handled the quite difficult tasks of replacing the boiler and storage tank, and making substantial alterations to the system layout.”
Mr Hughes, Thorpe Langton
“I would like to thank you for a very competent job. I wanted to find a firm I could trust to service in particular my solar system for hot water as it is new to me. I wanted also to support my local traders and the fact that you’re trusted by Which? gave me the confidence to request your service. my trust was deserved and thank you for a good job.”
S.Djafer, Market Harborough
“Kieran and Callum have just finished installing the boiler. I would like to say how pleased I am with how they carried out the work. Both Kieran and Callum were friendly to the customer (and her mum). Both were asked many questions regarding the work and both answered very patiently explaining things- thus no discomfort was felt by the customer(or her mum) through asking questions. Kieran explained comprehensively how the boiler worked, as well as leaving a booklet about it. He also explained fully how the wall thermostat worked in relation to the boiler and radiators. Additionally he explained how the new radiator knobs worked and left us information about the knobs- Kieran could not have been more helpful. Callum was exceedingly polite to both the customer (and her mum). He conducted himself maturely, with a genuine wish to be helpful in any way to the customer. He asked my mum if she needed any help to move an armchair back into its previous position(after being moved to assist Callum’s access for fitting a radiator knob). Additionally when asked a question, if Callum didn’t know the answer, he stated honestly that he didn’t- this honesty was appreciated. I appreciated the plastic covering on the carpets. Our home was left very tidy by Kieran and Callum. Conclusively I am very happy with the work of Lewington Heating and I would recommend you to anyone else”
Mrs Laurent, Kettering
“Thank you for installing our shower. Adam and Tim were excellent in every way.”
Mrs. Jack Wixon, Market Harborough
“I’d like to thank Scott for the work he did on my mums boiler and the water tank, it was not an easy space to work in. I am very glad her heating system is working, something we rely on.”
Mrs. Broom, Market Harborough
“Engineer turned up at the requested time and took me through what was needed in order to replace my boiler and update my central heating system. Had received other quotes so price was close but having a real engineer view the job rather than a sales person is a major plus. Work began on time although I had to delay by a day for the start of the week’s work. Work took from the Tuesday and went into the Saturday morning. Extra plumbers also called in order to keep the work up to schedule. Must have met most of the team at Lewington during the week. Could not have been nicer and cleaner. Would I recommend them. You bet your life. I had to pay the electrician separately but needed extra work done which was not a problem. So I also recommend the electrician used by Lewingtons.”
Mr Hayes, Northamptonshire
“After two failed attempts to find the fault in our heating system by two plumbing businesses, we phoned Lewingtons! How I wished we had known about them before! Professional, patient and determined are three words that come to mind. We now have a heating system that is working perfectly!!”
“We use them for all our plumbing and heating needs. We have experienced their customer service in all forms at our works premises, our homes and our families homes.New boiler installations, annual boiler services, a new en-suite fitted and the newest to be solar panels on our roof.We have always found Lewingtons to be reliable, fairly priced and always receive a professional service from them.”
“As a landlord I need a heating company that will respond to me quickly and flexibly, so that when a tenant has a problem it is fixed quickly. I have used Lewington’s for 10 years – they are very skilled, will give you honest advice and are totally reliable.”
“Very prompt at coming out when our boiler broke down and quickly fitted us in. Very efficient and professional with all paperwork concerned. Professional, courteous workmen who very quickly installed new boiler, had excellent knowledge and cleaned everywhere up. Very pleased.”
“Lewington Heating have done many jobs for me. Always prompt, reliable and professional.”
“Quick response to initial enquiry for oil combi boiler and then for air source. Knowledgeable, went that extra mile to answer questions on air source and controls. Installation to schedule. Installation contractors all very helpful and friendly. Tidied up, too. Ongoing support queries on this new technology excellent, and prompt too.”
“Turned up when they said they would, charged what they said, clean, tidy and helpful at all times”
“My late husband and myself have used this firm for many, many years. They are the only plumbers we would ever consider using.”
“I have used Lewingtons for many years and have always received excellent service, efficiency and charming young men to complete the job.”
“The whole process of getting my solar panels fitted was done well by Lewington’s. From initial advice to final bill they were efficient and courteous and reliable. I recommend them.”
Which? Trusted Traders Customer
“Great team of heating and plumbing engineers. Keep to their promises, urgent call out, has worked really well for us and they are my first call for any work or repairs”
“Having now completed 2 fairly large jobs for us, we would like to thank you and your staff for 2 very professional and relatively painless installations for us, both of which spread over several weeks.
Your staff are all very professional and hard working. They are also friendly and easy-going and demonstrate high levels of skill in everything they do.
We have absolutely no hesitation in recommending Lewingtons for any and all work involving water and/or gas”
Mr & Mrs Sellers, Market Harborough
“I’m really pleased with the work they did, you have a really professional team”
Mrs Bailey, Market Harborough
“Thank you for your helpful service, I am very pleased with my new Multipoint”
Mrs Phillips, Market Harborough
“Once again thank you for coming to the rescue and sorting us out”
Mr & Mrs Maclean,Market Harborough
“Again my husband and I would like to congratulate Lewingtons on the good job you have done .
We would like to thank Darren and the team who worked on this project. You all took care to work with ourselves and the tenants and we are all very happy with the new boiler.
We look forward to doing business with you again in the future”
Mr & Mrs Hogan, Lyddington
“May I also take this opportunity to thank you for the professional manner in which this work was carried out”
Mr Holden, Broughton Astley
“Thank you for sorting out our heating problem so quickly”
Mrs Spooner,Market Harborough
“Hi guys just wanted to say a big thanks to Rob who serviced my boiler this morning. He was thorough, friendly and very professional. I will certainly recommend Lewingtons excellent service and real value for money, thanks again guys.”
Mrs K Finney, Tur Langton.
“Thank you,We are very pleased with Lewingtons work as always”
Mrs Z Tarnai, Market Harborough
“Thank you for your prompt attention. With many thanks”
Mr N Borman, Market Harborough
“Many thanks for your good service”
Mrs G Sulivan, Market Harborough
“Dear Darren and the team,
I also wanted to say a big thank you for fitting the boiler and making our lives a lot easier. Very impressed with your work and professionalism”
My husband and I would like to congratulate Lewingtons on the good job you have done on re-modelling our bathrooms
It all started with an initial chat with Graham Gambles about our ideas and as a result he helped us plan the project from re-siting and up-grading our boiler, through to installing 3 new bathroom suites.
Throughout the work, all of the Lewingtons representatives were polite, considerate and extremely professional. We would like to thank all the staff who worked on the project in particular, Ian and Adam who spent several weeks working in our home. They were always willing to discuss each stage of the work with us and nothing was too much trouble for them. They are a credit to themselves and to Lewingtons.
We are now enjoying the re-modelled bathrooms, which have been greatly admired and have no hesitation in recommending Lewingtons.
We look forward to doing business with you again in the future”
Mr & Mrs Hogan, Lyddington
“Thank you for an excellent service from booking to invoice, quick and efficient. Your plumber was prompt, very professional and clearly trustworthy. We will use you again and recommend you. Huge thanks.”
Mrs Pearce-Harrison, Leicester
“New to the area, I took a friends advice and talked to Lewington’s and placed an order with them. I am very happy to report that it was very sound advice. The Lewington’s team was polite, professional, fast and tidy!. What more can you ask of a plumber? I thoroughly recommend them.”
Mr S,Market Harborough
Gas fire repair
“Thank you for the excellent service”
Mrs Z Tarnai,Market Harborough
“I want to thank you very much indeed for the prompt attention, but even more for the thorough fault finding and correction. It seems we has a long-standing problem that is now dealt with. Great Stuff!”
Mr Maclean, Market Harborough
Having recently had our boiler replaced by your team, we would like to take this opportunity to say a special thank you to Graham and Sean.
The standard of the workmanship was excellent and we were very appreciative of the way in which they looked after us. They were polite and helpful and left us clean and tidy each day.
Again, many thanks”
Stan & Audrey Ward, Market Harborough
“Just to say what a first class job this was by Lewingtons. The chaps who carried out the installation of our hot water tank were splendid.
We are delighted and will certainly recommend Lewingtons to all our friends
Mr Christer, Naseby
“Many thanks for coming promptly”
Glynis Sullivan,Market Harborough
“Thanks again for the prompt and efficient attention- at such a critical time too!
Much appreciated- and all seems to be well now (touch wood)”
Mr Maclean, Market Harborough
“Firstly thank you so much for doing such a wonderful and efficient job replacing our broken shower and cleaning and resealing our shower surround”
Fiona Millington, Medbourne
“I want to thank you very much indeed for the prompt attention, but even more for the thorough fault-finding and correction. It seems we had a long standing problem that is now dealt with. Great Stuff”
Mr Cattermole,Market Harborough
“Thank you very much for your prompt assistance in replacing the boiler its very much appreciated.”
Mrs H Garner, Market Harborough
“Thank you for your kind attention to the work. We are very pleased with all aspects of the job & the overall service received.”
N. R. Waite, Market Harborough
“A big THANK YOU to both of you, to your guys & to Graham in particular. Whilst, in coming to you, I anticipated a first class job & one done in the time agreed you have more than delivered on that. It was clearly as painless as possible for Katie & done to time will all the clearing up & cleaning done meticulously. I visited last Sunday & was hugely impressed not only with the care you had taken over pipe routing, making good the outside wall, the bathroom tiling etc. etc. but with the quality of the plumbing itself: while I am no expert, the neatness & cleanliness of all pipework speaks for itself & I have no doubt that the unseen technical aspects are to the same standard.
We are very grateful for all that; glad I asked you to do the work & would be grateful if you could pass our thanks to the guys who did the work.
P.S. Should you ever wish me to provide a reference to a prospective customer, I should be delighted to do so. Depending upon who it is / the nature of the job I can always, if appropriate, use my 16 years as MD of a major property management company to give credence to what I say.
Thank you both again”
Mr. B Winfield, Stoke Albany
“Dear Mr Lewington,
My wife & I were a little nervous about having a new boiler fitted, not quite knowing what it would entail, but our minds were put at rest as soon as Graham made his initial visit & inspired complete confidence.
Subsequently, Nick & Fraser, who fitted the boiler, displayed total professionalism & they were very affable.
You’ll be pleased to hear that everyone I spoke to who had seen your van parked in the court yard said “they’re good, they are, Lewington’s”.
Mr I Puddick,Great Oxendon
“Thank you very much for your prompt service.”
“Many thanks to the firm in general and to those who worked hard here, Nick, Fraser & James.”
Ms Livermore,Market Harborough
“Thank you for your prompt service.”
Dr Bannister, Southgate
“Thank you for your prompt attention to the leaks; Darren was wonderful!”
“Thank you for your kind attention once again.”
Mr Abbott,Market Harborough
“Thanks so much for your prompt help.”
Ms Hefford, Market Harborough
“Thank you for all your consideration and hard work”
“Would you please pass on my thanks to Darren & James they were perhaps the most pleasant and certainly the tidiest workmen I have ever had”
“Many thanks your young man was delightfully helpful!”
Mrs Ward,North Kilworth
I would like to say a big thank you to Ian for the fantastic work they did on replacing our boiler last week. We were really pleased with every aspect of their work.”
Mr & Mrs O’Brien, Leicestershire
“Thanks for a great job.”
“Thank you for the speed of response and the efficient completion of the work.”
Mr Teasdale,Market Harborough
“Many thanks we are very pleased with our new boiler. The house feels great now.”
“Thank you for your excellent service. We are very pleased with our new system!”
“Thank you very much for the work you carried out and for the prompt response to our call.”
Mrs Blackwell, Market Harborough
“Many thanks for your prompt, efficient & pleasant service.”
Mrs Madge, Market Harborough
“Many thanks for a job well done by a pleasant and efficient workforce.”
Mrs Robinson,East Carlton
“I would like to say a special thanks to you for helping me out at such short notice, it was really appreciated.”
Ms Myhill, Medbourne
“Finally we would like to say how impressed we were with Darren King and his colleague. The work was carried out quickly and tidily. Both of your employees were also extremely courteous and a credit to your firm.”
Mr Stride, Market Harborough
“Thanks for doing such a super job! Will recommend to all my friends.”
Ms Mayhew, Market Harborough
“May I thank you all very much for your prompt, friendly and most efficient service.”
Mr Buchanan, Hallaton
“I felt I ought to write you a few lines to say thank you for the very professional way the work was carried out by two very polite and courteous young men.”
Mr & Mrs Robinson, Market Harborough
“Thank you for your kind and very reliable service. I hope that you have no objections to my keeping of your address and recommending you to our friends and using your company in the future.”
Mr Gray, Oadby
“Thank you for your prompt attention it is great to have hot water again.”
Ms Middleditch, Leicestershire
“The installation of new boiler etc. Thanking you for the good & successful work achieved.”
Mrs Wilson, Market Harborough
“Many thanks for all your hard work! Lovely and warm now.”
M. Strachan, Rutland
“Thanking you for all you have done, very satisfied with the finished result and an extra thanks for the efficient manner it was done, the workers were marvelous. Would firmly recommend them.”
Mrs Webb, Market Harborough
“Thanks for a job well done and for completing the work so promptly”
“We were extremely impressed with the standard of workmanship and please pass on our thanks to Graham and his young colleague (sorry we never go to know his name). Both were extremely diligent, focused and even on one occasion refused a cup of tea – dedication to the cause! Once again thank you for a job well done!”
M & S Cuthbert, Market Harborough
“Thank you for an efficient and effective installation, you have made what could have been a nightmare into a great installation. You have our thanks and our recommendations.”
C Lee, Northampton
“As chairman of the Ullesthorpe Scout Campsite Management Committee I would like to take this opportunity to endorse the above satisfaction with regard to the industrial water heating system that your company installed at our campsite. The products you recommended in both situations have been proved to be correct, and again, the professionalism in their fitting and commissioning was second to none. I would like to thank your team of engineers and staff for the efficient and prompt service I have had; from their initial call to book this installation, the advice given as to the correct type of boiler needed through to the courteous and professional way your engineers worked on site.”
“May I take the opportunity to congratulate and thank you for the way the new boiler was fitted. The work was done in our absence and the place was left immaculate and was completed well within schedule. I am well pleased with the result and grateful to your contract manager for his initial suggestions”
W Tidmarsh, Market Harborough
“Please pass on my thanks to Darren and James. They were perhaps the most pleasant and certainly the tidiest workmen I have ever had in my house”
C Saunders, Leicestershire
“We were very impressed with the high standard and quality of work, and the trained, skilled staff. The project was started and finished during the agreed period without delay or interruption. We are extremely pleased that we chose Lewington¹s and have no hesitation in giving our full recommendation.”
S MacDonald-Henderson, Arthingworth
“Fantastic Service! Many thanks for fitting us in so quickly.”
N Edwards, Market Harborough
“You can’t improve.”
Mr Plowright, Market Harborough
“Kim and his crew are cheerful, helpful and efficient.”
E Cooper, Gumley
“John and Ian made a difficult time bearable.”
M Easden, Kibworth
“I was happy that you came early as I had requested so I could take the children to school. You got on with the job and didn’t chat like other plumbers do.”
Mrs Bedford, Market Harborough
“Great job and very professional.”
Tim Pullinger, Market Harborough
“Thanks very much for getting us out of another mess and your excellent service! Give our thanks to the lads.”
Mr and Mrs Miller, Market Harborough
“The bathroom is going to be gorgeous – it is really nice – thank you very much indeed”
Peggy Lloyd Williams, Market Harborough
“Thank you very much for your prompt changing of the stop tap, particularly as the following Sunday we would have had a major calamity had we not been able turn off the water. Many, many thanks again.”
Mrs Tomaca, Market Harborough
“I would like to say how much we appreciated your very prompt response to our distress call yesterday. Your lads kindly locked up our house when they finished as I had to dash off.”
Mr Lear, Market Harborough
“I would like to thank you for your very speedy response to my cry for help and also for the speedy repairs.”
Mrs Smith, Market Harborough
“I’d like to commend the plumber who completed the work – he was both competent and professional, if we need the services of a plumber again, we will definitely call on your firm.”
Mr Rotherham, Market Harborough
“Very pleased with work done and also to see bathroom was left tidy, thanks to all workers.”
Mr S Long, Market Harborough
“We can’t thank you enough for being so helpful and promise that we will certainly recommend you whenever we get the chance.”
Mr and Mrs Potter, South Kilworth
“Thank you very much, an excellent job, very clean.”
Mrs Cramp, Kibworth
“Thanks for your work over the past 2 days. A great effort by all your lads that has given us a great new boiler in time for the weekend. It’s not every plumber keeps his word on price, timing and completion dates! Thanks again”
Steve Hawkins, Market Harborough
“As always, you and your team have looked after me very well so I would like to go onto your service program.”
Mr Johnson, Market Harborough
“I cannot speak too highly of the professional and friendly service that Kim Lewington and his team provide. As well as using his services in my home, Kim also replaced the boiler for Foxton Church Hall. It is so good to find a tradesman who doesn’t let you down and I have been recommending him to friends and family for almost 20 years.”
Mr & Mrs Weighbridge, Foxton
“Thank you for the care and trouble you and the lads took over the job. We particularly appreciated the high standard of clearing up!”
Mr and Mrs Stuart, Naseby
“Can I take this opportunity to say how pleased I was with your team’s work? I was especially pleased with Graham for contacting me promptly when I had an issue. All of the team worked brilliantly and left the place clean and tidy each night as they left. I have never seen tradesmen work so diligently!”
Mr Trevorrow, Great Bowden
“Very many thanks for rescuing me so quickly once again! 100% service.”
Mr & Mrs Pending, Market Harborough
“We would not hesitate to recommend your firm due to the excellence of the work, and the attitude of your workmen. Graham was a great help to us and was very prompt to reply to messages left. The two young men who did the work were very pleasant and polite.”
Mr Davis, Market Harborough