Testimonials and customer survey results Summary of results for the first half of 2005: A satisfaction rating of 98% for overall service was registered. These were the individual scores out of a possible 5 / 5
Almost 71% of new customers had used Lewington plumbing because they had been recommended to do so by friends or family. 79% of customers said that Lewington offered a better service than other plumbers in the area. 100% of the respondents for the first half of 2005 said that they would be recommending Lewington Heating and Plumbing. Thank you to everybody who took part in the survey – here are some individual comments from more of our customers: |
"We were extremely impressed with the standard of workmanship and please pass on our thanks to Graham and his young colleague (sorry we never go to know his name). Both were extremely diligent, focused and even on one occasion refused a cup of tea - dedication to the cause! Once again thank you for a job well done!" |
| M & S Cuthbert, Market Harborough |
"Thank you for an efficient and effective installation, you have made what could have been a nightmare into a great installation. You have our thanks and our recommendations." |
| C Lee, Northampton |
"As chairman of the Ullesthorpe Scout Campsite Management Committee I would like to take this opportunity to endorse the above satisfaction with regard to the industrial water heating system that your company installed at our campsite. The products you recommended in both situations have been proved to be correct, and again, the professionalism in their fitting and commissioning was second to none." |
| J.A.Greenwood, Lutterworth |
"I would like to thank your team of engineers and staff for the efficient and prompt service I have had; from their initial call to book this installation, the advice given as to the correct type of boiler needed through to the courteous and professional way your engineers worked on site." |
| J.A.Greenwood, Lutterworth |
"May I take the opportunity to congratulate and thank you for the way the new boiler was fitted. The work was done in our absence and the place was left immaculate and was completed well within schedule. I am well pleased with the result and grateful to your contract manager for his initial suggestions" |
| W Tidmarsh, Market Harborough |
"Please pass on my thanks to Darren and James. They were perhaps the most pleasant and certainly the tidiest workmen I have ever had in my house" |
| C Saunders |
"We were very impressed with the high standard and quality of work, and the trained, skilled staff. The project was started and finished during the agreed period without delay or interruption. We are extremely pleased that we chose Lewington¹s and have no hesitation in giving our full recommendation." |
| S MacDonald-Henderson, Arthingworth |
"Fantastic Service! Many thanks for fitting us in so quickly." |
| N Edwards, Farndale View, Market Harborough |
"You can’t improve." |
| Mr Plowright, Highcross Street, Market Harborough |
"Kim and his crew are cheerful, helpful and efficient." |
| E Cooper, Gumley |
"John and Ian made a difficult time bearable." |
| M Easden, Fairway, Kibworth |
"I was happy that you came early as I had requested so I could take the children to school. You got on with the job and didn’t chat like other plumbers do." |
| Mrs Bedford, Logan Street, Market Harborough |
"Great job and very professional." |
| Tim Pullinger, School Lane, Market Harborough |
"Thanks very much for getting us out of another mess and your excellent service! Give our thanks to the lads." |
| Mr and Mrs Miller, Market Harborough |
"The bathroom is going to be gorgeous - it is really nice - thank you very much indeed" |
| Peggy Lloyd Williams, Market Harborough |
"Thank you very much for your prompt changing of the stop tap, particularly as the following Sunday we would have had a major calamity had we not been able turn off the water. Many, many thanks again." |
| Mrs Tomaca, Market Harborough |
"I would like to say how much we appreciated your very prompt response to our distress call yesterday. Your lads kindly locked up our house when they finished as I had to dash off." |
| Mr Lear, Market Harborough |
"I would like to thank you for your very speedy response to my cry for help and also for the speedy repairs." |
| Name and address supplied, Market Harborough |
"I’d like to commend the plumber who completed the work - he was both competent and professional, if we need the services of a plumber again, we will definitely call on your firm." |
| Mr Rotherham, Market Harborough |
"Very pleased with work done and also to see bathroom was left tidy, thanks to all workers." |
| Name and address supplied, Market Harborough |
"We can’t thank you enough for being so helpful and promise that we will certainly recommend you whenever we get the chance." |
| Mr and Mrs Potter, South Kilworth |
"Thank you very much, an excellent job, very clean." |
| Mrs Cramp, Kibworth |
"I would like to take this opportunity to thank your installers, Johnathan, Nick and Graham for all the good work they did in dealing with problems in the bedroom and offering good advice, it was very much appreciated." |
| Mr Beaver, Desborough |
"Thanks for your work over the past 2 days. A great effort by all your lads that has given us a great new boiler in time for the weekend. It’s not every plumber keeps his word on price, timing and completion dates! Thanks again" |
| Steve Hawkins, Gardiner Street, Market Harborough |
"As always, you and your team have looked after me very well so I would like to go onto your service programme." |
| Name and address supplied, Crescent Close, Market Harborough |
"I cannot speak too highly of the professional and friendly service that Kim Lewington and his team provide. As well as using his services in my home, Kim also replaced the boiler for Foxton Church Hall. It is so good to find a tradesman who doesn’t let you down and I have been recommending him to friends and family for almost 20 years." |
| Name and address supplied, Foxton |
"Thank you for the care and trouble you and the lads took over the job. We particularly appreciated the high standard of clearing up!" |
| Mr and Mrs Stuart, High Street, Naseby |
"Can I take this opportunity to say how pleased I was with your team’s work? I was especially pleased with Graham for contacting me promptly when I had an issue. All of the team worked brilliantly and left the place clean and tidy each night as they left. I have never seen tradesmen work so diligently!" |
| Mr Trevorrow, Main Street, Great Bowden |
"Very many thanks for rescuing me so quickly once again! 100% service." |
| Name and address supplied, Market Harborough |
"We would not hesitate to recommend your firm due to the excellence of the work, and the attitude of your workmen. Graham was a great help to us and was very prompt to reply to messages left. The two young men who did the work were very pleasant and polite." |
| Mr Davis, Southleigh Grove, Market Harborough |