1. Please read the following document carefully, as it outlines everything you need to
know about the agreement you will enter into concerning Lewington Heating Services. In
all clauses, the company refers to Lewington Heating Services. If you have any questions
relating to your rights, then we are here to answer them. You can do this either by
call or email, using the details provided.
2. The company has quoted the cost of installing central heating and/or plumbing
equipment that meets your home’s requirements. Once you have accepted this
quotation below, the company undertakes to carry out all the work necessary to
complete the work described in your specification, and this quotation is in
accordance with the terms outlined in this agreement.
3. If you need a specific date for the work to be conducted, the company will make
every reasonable effort to meet the specified installation dates. Additionally, we
acknowledge that there may be situations where it is not possible to adhere to the
agreed-upon installation date, and consequently, neither party shall be held
accountable for any associated costs or have the right to terminate this agreement.
In the event of unforeseen circumstances beyond either party’s control, the
company will contact you and agree to an alternative date.
4. The company will carry out the services outlined in this quotation will be performed
at the stated price within regular business hours, between 8 am and 5.00 pm,
Monday to Friday. Any variations or additions you request will be subject to an
additional charge. If the company experiences delays or is unable to proceed with
installation by the agreed-upon date due to your delay or default, the company
reserves the right to provide written notice, add to the charges at a reasonable sum
for any additional costs incurred.
5. You shall obtain all necessary consents for the installation of the works at your own
expense, including (without installation) building regulations and planning consents,
consents from neighbours, and mortgages.
6. If you are a tenant, you may need your landlord’s permission for an installation to
be carried out. The company will consider consent to have been granted and shall
not be liable for any loss or damage resulting from failure to obtain such permission.
7. You will provide reasonable access to enable installations to be completed. You
will also be required to provide the necessary service utilities for installation at no
charge.
8. The prices outlined in this agreement exclude the expenses associated with
removing hazardous waste materials, such as asbestos, found during the installation.
If asbestos is encountered during the execution of the works, the company reserves
the right to withdraw its installation staff immediately until the site is safe.
The cost of removing asbestos is not included in the price. However, upon the
customer’s request, the company will provide a cost for removing asbestos and will
add this fee to the total quote.
9. If the company is required to connect new equipment to your current plumbing or
heating system, it cannot be held liable for the expenses incurred in repairing or
replacing parts of your existing system that may develop faults thereafter.
In certain situations, the company may charge for visits to your home by the
company’s engineer if your system is faulty or has developed a fault after the
installation. The company will not be held liable if your central heating system
malfunctions due to insufficient water supply or inconsistent water pressure.
10. Lewington Heating Services accepts no responsibility for any existing installations that
are present. This relates in particular but not only to any pipework, radiators and
radiator valves, heating valves, pumps, shower pumps, electrical controls and/or
bathroom / WC services that might be affected as a result of a conversion from a
tank-fed system to a sealed system or from power flushing of pipework and radiators.
This change to a higher pressure-rated system and power flushing can cause leaks in
components that Lewington Heating Services will not be liable for.
Any cost of repairs for which Lewington Heating Services is not liable will be charged
according to our standard company charges. If your system is excessively full of
magnetite and sludge, a further power flush might be required later (e.g., three
years).
Further, power flushes will be charged at our standard power flush rates, as shown on the warranty information. Furthermore, suppose the buyer has requested that an existing appliance (e.g., the boiler) be re-installed or moved. In that case, Lewington Heating Services accepts no liability for any internal leaks or malfunctions of this boiler as a direct result of this installation.
11. The manufacturers will cover the warranty for a boiler and/or cylinder as agreed
in the quotation. The warranty only applies to the boiler. It does not apply to any
existing parts of the system. All other works carried out by Lewington Heating Services (parts and labour) are guaranteed for two years. However, this guarantee does not include any existing components or pipework not changed. Furthermore, all boilers need to be serviced annually to remain under warranty.
If the warranty becomes void due to the appliance not being serviced, Lewington Heating Services accepts no responsibility for this. We will contact our clients to remind them to have it serviced, but the customer is responsible for having it done.
12. The company accepts no liability for removing carpets, linoleum, and special types
of flooring, e.g., tongue-and-grooved, parquet, hardwood, or tiled floors, to carry out
the installation, except in circumstances where the company has been negligent.
13. The company will take all reasonable care to carry out the installation. However,
you accept that the installation, including removing or destroying existing fixtures or
fittings, may damage the fittings and decorations in your premises.
This provision does not exempt the company from liability for any damage beyond
that reasonably commensurate with the installation. It is anticipated that certain
areas in your home may need redecoration following completion of the central
heating installation. You will be responsible for this, which is not covered in the price.
14. Lewington Heating Services employees are insured against loss or injury
resulting from their negligence.
15. The company will not be held responsible for failing to meet its obligations as outlined in any quotation if it is reasonably prevented by factors beyond its control. These factors may include adverse weather conditions, fire, accidents, war, failures or delays related to electricity, water, or gas networks, or actions or omissions of parties not under the company’s responsibility.
16. The company shall not be held responsible for any loss or damage incurred as a result of actions by the company, its employees, or agents in situations where;
16.1. The company and its employees or agents do not breach or owe you any illegal
duty of care.
16.2. Such loss or damage is not a reasonably foreseeable result of any such breach.
16.3. Any additional loss or damage incurred as a result of your breach of any term in
this contract.
17. The company does not exempt itself from liability for any loss or damage to
property directly caused by the company’s violation of the agreement. Still, the
company’s liability for such loss or damage shall be limited to those losses that are a
foreseeable consequence of the breach concerning any single occurrence or
consecutive events, whether connected or unrelated, within a twenty-four month
period.
18. the company will use its authorised employees to complete your
installation. All contractors approved by the company are qualified, Gas Safe
registered, and chosen carefully to carry out high standards of workmanship.
19.1 Material charges. These charges will be incurred to provide any additional parts
and materials required beyond those originally quoted. Any such charges will be
clearly specified on the final invoice you receive.
19.2 Troubleshooting. If the customer requests troubleshooting without proceeding
with the work, our standard hourly rate plus any applicable travel charges
will be applicable.
19.3 Boiler and Heating Servicing. The cost of a standard service can be seen on our website ,
plus any additional travel and parking charges (as below). Please note that this is a
service and not a repair. Any extra time spent on a repair or materials bought will be
added accordingly.
19.4 Parking. We request that our customers organise parking before our arrival; our vehicle registration details are available upon request.
19.5 Callbacks: If you feel an issue with our work, we’re happy to return and fix it at no cost. However, should we return to the site for a callback and the problem is unrelated to the work carried out by Lewington Heating Services, then our standard
charges shall apply.
19.6 All of our estimates and quotations are free and without obligation.
19.7 All prices quoted include VAT @ 20%.
20. Acceptance of Quotation. You can accept the quotation by electronic email to
[email protected] or by letter to Lewington Heating Services Unit E3 Welland Business Park Valley Way Market Harborough LE16 7PS
21. Where an order includes customised items, these items will be non-refundable
once the order is placed with us. If you cancel your order with us, the cost of any
custom items will still be paid in full. Where a previously accepted order is cancelled
with less than seven days’ notice, we reserve the right to invoice you for items.
22. Payment is to be made by BACS (preferred) or by cash on the day or by cheque.
Please note that cheques are lost in the post, informing us when the cheque has been
sent and with the invoice number on it is advisable. Cheques should be made
payable to Lewington Heating Services.
22.1. Ownership of the goods will not transfer to the buyer until the full payment of
the price has been made. Until ownership passes to the buyer, the Seller retains the
absolute authority to reclaim, sell, or otherwise handle or dispose of all or part of the
goods in which ownership remains vested in them.
22.2. For the purposes outlined above, the Seller or any of their authorised agents or
representatives shall have the right to enter, without prior notice, any premises where
the goods or any part thereof are installed, stored, or kept, or where they are
reasonably believed to be, at any reasonable time during regular working hours.
22.3. The Seller is also within their rights to pursue an injunction to prevent the buyer
from selling, transferring, or otherwise disposing of the goods.
23. For all projects where stage payment terms apply, payment MUST be made within
seven days of each stage’s completion. Failure to do so will instigate legal
proceedings.
24. If there are any claims of minor defects, the customer is not permitted to withhold
more than 5% or £1000 (whichever amount is greater) of the outstanding balance.
25. Once the company has corrected the minor defect outlined in clause 20, the
withheld amount, 5% or £1000, must be paid in full.
26. Where payments are not made on the due date according to the clauses above,
the company will charge daily interest on late payments at a rate of 8% above the
base lending rate of Lloyds TSB Bank plc. If you make a payment that is subsequently
stopped, declined or returned by the bank for any reason, the company will charge
you administration costs (letters and telephone calls made to you and any other
charges incurred).
27. You will receive an invoice for payment within seven days of the completion of
installation. Failure to make payment within the specified timeframes outlined in the
quotation and/or the Terms and Conditions will result in the initiation of legal
proceedings. These proceedings will be conducted by a registered legal firm, and all
legal actions will be governed by English Law.
28. The company shall provide a free guarantee for two years. This applies to
workmanship only and not parts (which typically come with a one-year manufacturer’s
warranty except boilers, the warranty length for which will be made clear in the
quotation stage). However, the above warranty is subject to the following conditions:
28.1. The fault is not due to your existing radiators and/or pipework, valves, pumps or
boiler.
28.2. The work performed has not been appropriately preserved, utilised, serviced,
and upheld in strict compliance with the manufacturers’ or the company’s guidelines,
and has not been altered except with the company’s approval.
28.3. The fault is not due to accidental or willful damage, fair wear and tear, or
interference with or maintenance work by a third party.
28.4. The customer makes no further use of works after the defect has been or ought
to have been discovered.
28.5. All free guaranteed work will be done during normal working hours.
28.6. Nothing in these conditions will reduce your statutory rights for faulty or
misdescribed goods.
28.7. If the company’s engineer is required to attend for any reason other than a
scheduled maintenance visit or to fulfill the company’s guarantees as outlined in the
preceding clause, a charge for such attendance will be applied. This must be paid on
the day of the engineer’s visit. If on attendance to your premises by the company’s
engineer, it is established that your free guarantee covers the fault on the system and
does not concern your existing system, any monies you pay will be refunded.
29. After the company delivers any goods, you are responsible for their safekeeping
and should make sure that you are adequately insured against loss or damage to
those goods.
30. This agreement is personal to you and not transferable without written authority
from Lewington Heating Services.
NOTICE OF RIGHT TO CANCEL
Upon the company’s acceptance of your order, in accordance with the
aforementioned terms and in conjunction with the “Cancellation of Contracts made
in a Consumer’s Home or Place of Work Regulations 2008,” you are entitled to a 14-
day cooling-off period starting from the date of the contract. During this period, you
have the right to cancel the contract (except if work has commenced).
To exercise this right, you must send a cancellation notice to Lewington Heating Services Unit E3 Welland Business Park Valley Way Market Harborough LE16 7PS, or via email to [email protected] within14 days of receiving written notice of your right to cancel the contract. We will accept your cancellation if received within 14 days of the acceptance of works. However, if you request cancellation after this period and we are not in breach of
contract, we reserve the right to refuse or retain all or part of your deposit.